Jia You TRAVEL, private tour, 5 star reviews on TripAdvisor, customized tour, theme tour, Hollywood, Los Angeles, Beverly Hills, California

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Cancellation, Rescheduling and Refund Policy

Rescheduling is treated as cancellation. Any cancellation or rescheduling by You must be made by telephone or email and acknowledged by Jia You TRAVEL. The date on which the request to cancel is received by Jia You TRAVEL will determine the refund due as follows:

  • A FULL refund is available for cancellation notified within 24 hours of your deposit payment for tours scheduled for at least 72 hours in advance. No reason is needed. After the 24 hour period, cancellation and the refund policy below applies.
  • Jia You TRAVEL reserves the right to decline a tour and issue a FULL refund within 24 hours of receiving the booking. No reason is needed.  
  • A FULL refund is issued if the tour is cancelled by us due to a consequence of guide's unavailability such as illness and other personal reasons (extremely rare). We are not responsible for any incidental expenses You may have incurred as a result of the booking your tour such as visas, non-refundable flights or loss of enjoyment, etc. 
  • A FULL refund is available if You and Jia You TRAVEL cannot agree on a customized tour itinerary (if you have requested in your booking transcaction) within 48 hours of booking the tour.
  • Cancellation 30 days or more before tour departure: booking deposit less $25 will be refunded. 
  • Cancellation 29 days or less before tour departure: no refund.
  • Instead of receiving a refund, your booking deposit can be credited towards a future tour or as a gift card for friends and family. 

​*Any refund will deduct any upfront costs that have been disclosed to you before you complete the booking  transaction and may represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other ancillary expenses. These type of upfront costs are very rare.

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  • Make sure the tour is AVAILABLE on the calendar above. For tour availability exceeding 6 months in the future, please contact us.    


  • ​Please call, text, WhatsApp or email if you want a tour in less than 72 hours to ensure availability.  


  • ​After you finish the transaction, you will get a booking confirmation within 24 hours. The remaining balance is due upon meeting your guide on the tour date.


  • If you need customizations on your itinerary, please send your request form to us as soon as possible.​


  • Please feel free to contact us if you have any questions. We love to hear from you!



Jia You TRAVEL, DIY Tour, Planning, Concierge Service, Los Angeles, California,

This calendar shows tour availability for up to 6 months in advance. For tour availability exceeding 6 months in the future, please contact us.    ​Please call, text, WhatsApp or email if you want a tour in less than 72 hours to ensure availability.  

Tour Availability Calendar